The general conditions of sale apply to any order transmitted from the site www.philipmartins.it.

The Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions; declares other yes to be of legal age and in any case the ability legal and that of stipulating a valid and effective sales contract.
PHILIP MARTIN’S will be able to modify, at any time and without notice, the content of the GENERAL CONDITIONS referred to in this document; such changes will take effect from the date of publication on the site.

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Legal warnings

The Customer who purchases products marketed by PHILIP MARTIN’S accepts that any dispute and relationship is subject to Italian law. 

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Product Features

The Customer purchases the product, the characteristics of which are illustrated in the relevant descriptive and technical data sheets, at the indicated VAT price to which any specified shipping costs are added on the site. The product images are illustrative in nature: depending on the software or other IT tools used by the Customer when connecting to the site, the shades of color of the
product may not be displayed correctly. The Seller assumes no responsibility regarding problems caused to the customer by the use of the site and the technologies used.

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Purchase procedure

The Customer is required, before submitting your purchase order, to carefully read these general conditions. The forwarding of the purchase order implies their full knowledge and acceptance. The “validate click” constitutes an electronic signature which has the same value between the parties as a handwritten signature.

Purchase on the sitewww.philipmartins.it, takes place via a simple guided tour.

The correct receipt of the Customer's proposal is confirmed by www.philipmartins.it through an automatic response sent to the Customer's email address, within 48 hours of receiving the purchase proposal. This automatic email only confirms the correct receipt of the proposal and the confirmation message will contain: the Order Number to be used in any subsequent communication with PHILIP MARTIN’S. Orders will be accepted and processed within each working week (Mon/Fri) excluding holidays.

The Customer will be able to view each order in your personal area of ​​the site whose data will be updated as soon as the order is placed. escaped. Each sales contract stipulated between PHILIP MARTIN’S and the Customer is considered concluded with the acceptance of the order by PHILIP MARTIN’S which expressly reserves the right to not to accept the order, and therefore not to complete the sales contract, if there are no sufficient guarantees of solvency; of payment or if the orders transmitted are incomplete or incorrect or if the products are no longer available. available. In the cases listed above the Seller will provide to promptly inform via e-mail that you have not confirmed the order and that therefore the contract is not valid. been concluded, specifying the reasons.

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Prices, Timings and Methods of Delivery

All product prices include VAT and clearly indicated in the individual sheets.

Prices are in any case subject to change, at any time and without notice, it being understood that limited to orders being accepted or already placed. accepted by PHILIP MARTIN’S, the conditions of sale in force at the time the order is sent by the Customer will apply.

The products will be processed upon receipt of the order and therefore they will be made available for shipping within 2/3 working days from acceptance of the order. order and payment.

Delivery of purchased products may be subject to delays. take place exclusively at the postal address specified by the Customer in the order form.

Deliveries will be made from Monday to Friday. on Friday during normal office hours, excluding holidays Nationals.

Upon delivery the Customer must verify the content, compliance and the status of the products. If the package is seriously damaged to the point that consequent damage to the contents can also be assumed, the Customer can refuse delivery of the goods by indicating on the courier's transport document the words "I REFUSE THE GOODS DUE TO DAMAGED PACKAGING".

Any complaint must be in any case be formally transmitted to desk@philipmartins.it within and no later than a maximum of 72 hours from receipt of delivery, indicating the order number, the reason for the complaint and accompanying it with photographic material.

After 72 hours from taking charge of the delivery, the goods are considered fully accepted by the Customer and nothing will be possible. be claimed from the Seller.

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Payments 

Payment for purchased products may be be carried out as follows:

• Credit Card

• PayPal

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Possible unavailability of the Product

The data indicated in the individual product sheets are not updated in real time therefore in some sporadic situations  It could happen that a product ordered is not actually available.

The customer will be in any case informed, within 48 hours of receiving the order, of the exact shipping date.

In case of unavailability of the item, the Customer will receive sent an email with indication for the supply of a similar item.

Under no circumstances will PHILIP MARTIN’S be able to be held responsible for any delays in delivery.

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Right of Withdrawal

The Customer who for any reason is not satisfied with the purchase made has the right to withdraw from the stipulated contract, without any penalty. and without specifying the reason, within 10 working days from the day of receipt of the goods.

To exercise the right of withdrawal the Customer must send a written communication by registered mail with acknowledgment of receipt to the following address: PHILIP MARTIN’S, with operational headquarters in Altavilla Vicentina (VI) in Via Brenta, 34.

In this communication the Customer must also communicate your IBAN code, correct and complete with every detail necessary for crediting the amount to be refunded.

The shipping costs for returning the products are the responsibility of the Customer. The products must be returned intact and in the original packaging. If the Seller finds damage and/or breakages to the goods returned by the Customer, or if they verify that the withdrawal is been exercised beyond the deadline of 10 working days from receipt of the goods, the right of withdrawal cannot be granted. be exercised, the Seller will not refund the purchase price and will put the product available to the Customer, who can take it back at your own expense and care.

If all the conditions for valid withdrawal exist, and the returned goods are found to be intact, the Seller will provide within 30 working days from receiving the goods to returning the price to the customer, via bank transfer.

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Responsibility

In unforeseeable and completely involuntary cases attributable to force majeure such as: accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to computer systems, system failures, and other similar events, PHILIP MARTIN’S assumes no responsibility for any impediments to executing the contract, in whole or in part, within the agreed times, nor it will be a lot of fun responsible for any damages, losses and/or costs deriving from the events listed above, the consumer having the right only to a refund of the price paid. PHILIP MARTIN’S is also not responsible for any fraudulent and illicit use of credit cards, checks and other means of payment, since at no stage of the purchase procedure can know the consumer's credit card number. In fact, these data are always transmitted directly to the bank managing the service via a secure connection.

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Responsibility of Users

The Company PHILIP MARTIN’S assumes no responsibility for any damage/deterioration of the products resulting from non-compliant uses and not in line with the indications clearly affixed to the labels affixed to each product.

Even in cases of any direct or indirect damage caused by the download of images or elements present on the site www.philipmartins.it, of computer viruses, malfunctions and errors, which could hinder the continuity of the service. access to the site itself or cause difficulties when browsing the web, PHILIP MARTIN’S will not be able to never be held responsible.

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Applicable Law and Competent Court

This contract is in any case concluded in Italy and is subjected to the jurisdiction of the Italian state and is regulated by Italian law. Any dispute relating to the stipulation, interpretation, execution or termination of this contract will be submitted to the exclusive jurisdiction of the Court of Vicenza.

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Secure Payment

All payments available at PHILIP MARTIN’S are 100% secure. By using your credit card, your data will always travel on secure and encrypted servers.

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Payment with Credit Cards

PHILIP MARTIN’S relies on the international payment circuit that accepts all major existing credit cards and prepaid cards. The customer's financial data will be managed directly by the BANK and will not be processed in any way by PHILIP MARTIN’S. 

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SHIPPING COSTS

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Delivery

Orders placed during office hours (Monday to Friday, from 9:00 to 13:00) will be processed on the same day. Deliveries are not made on Saturdays, Sundays and public holidays so they are made on the first following working day.

Delivery times are 2/3 working days.

Deliveries are made via GLS courier for deliveries in Italy and with DHL for deliveries abroad.

The cost of domestic shipping is paid by PHILIP MARTIN’S. 

The shipping cost for CEE + Switzerland + Cities customers is: of the Vatican + Albania is of 25.00 €.

If the courier's various attempts at delivery and contact with the customer are not successful, the goods will be returned. taken back by PHILIP MARTIN’S and the amount paid by the customer will be held back.

Upon delivery the Customer must verify the content, compliance and the status of the products. If the package is seriously damaged to the point that consequent damage to the contents can also be assumed, the Customer can refuse delivery of the goods by indicating on the courier's transport document the words "I REFUSE THE GOODS DUE TO DAMAGED PACKAGING".

Any complaint must be in any case be formally transmitted to desk@philipmartins.it  no later than a maximum of 72 hours from receipt of delivery, indicating the order number, the reason for the complaint and accompanying it with photographic material.

After 72 hours from taking charge of the delivery, the goods are considered fully accepted by the Customer and nothing will be possible. be claimed from the Seller.

PHILIP MARTIN’S reserves the right to refuse, suspend or cancel, at its sole discretion, the delivery or fulfillment of any of the obligations deriving from the sales contract, in the event of alleged fraud, default or violation by the Customer of obligations undertaken towards PHILIP MARTIN’S with previous orders and/or sales contracts.

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Returns and Exchanges

Within 10 working days from the day of receipt of the purchased goods, the consumer who is not satisfied with the purchase made has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. It will have to then send us a written communication by registered letter with acknowledgment of receipt or also, as required by art. 5 no. 4 of the Legislative Decree. n° 185/1999 to:

PHILIP MARTIN’S Srl

Via Brenta 34

36077 Altavilla Vicentina (VI)

Within the aforementioned 10-day period, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:  ;

• The returned goods must be perfectly intact and in their original packaging.

• È The application of labels or adhesive tapes on the original packaging of the product or on the product itself is prohibited.

• Until arrival at PHILIP MARTIN’S headquarters, the shipment is under full responsibility of the customer.

• The relevant transport costs for returning the goods are borne by the customer-consumer.

PHILIP MARTIN’S will not respond. in any way for damage or theft/loss of products returned by uninsured or uninsured shipments. will withdraw under no circumstances will parcels be paid on delivery or freight collect.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will reimburse him. the sums already paid, without prejudice to any restoration costs for confirmed damage to the original packaging, no later than 30 days from the date of receipt of the written communication and of the goods by the consumer  via the transfer procedure of the amount charged for the purchase of the goods (therefore excluding shipping costs) to the credit card or by bank transfer (in this case the customer will take care to communicate his/her bank details).